Data We Gather and Why We Use It
When you open an account, we collect the name, phone number and contact details you submit during registration. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount so your wallet activity ties correctly to your account — we do not
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store your mobile banking PIN or full wallet credentials. We also collect device information such as your browser type and operating system, session timestamps and the pages you visit inside the lobby. This helps us keep your login secure and lets us identify unusual activity on
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your account quickly. Cookies and similar tools track your session state so you stay logged in across pages without re-entering your credentials each time. You can clear cookies in your browser or app settings, though some account functions may not work correctly without them. We may
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share data with payment processors like bKash, Nagad or Rocket only to the extent needed to process a transaction or reverse a failed one. We do not sell your personal data to advertisers or unrelated third parties. Retention periods follow what is required under applicable law
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in eligible regions — once that period ends, your data is deleted or anonymised from our active systems.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.